Privacy Policy

Effective Date: November 9, 2024

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We respect your privacy and are committed to protecting it through our compliance with this Privacy Policy (this “Policy”). This Policy describes the types of information that we may collect from you or that you may provide to SkinSpirit Essential LLC, a Washington Limited Liability Company, or any of its affiliates and subsidiaries, including SkinSpirit Holdings LLC, Dean Vistnes M.D., Inc., Dean Vistnes M.D. Texas, P.A., Dean Vistnes MD New York, P.C., and Dean Vistnes M.D., P.A. (collectively, “SkinSpirit,” “Company,” “we,” “us,” or “our”) when you access or use any content, functionality, or services offered on or through our website, skinspirit.com, shop.skinspirit.com, and any other website, product or feature that may link to this Policy (collectively, the “Website”). This Policy describes our practices for collecting, using, maintaining, protecting, and disclosing that information. If you are a resident of California, please visit our Privacy Policy for California Residents (our “California Privacy Policy”) and our Notice at Collection.

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This Policy applies to information we collect when you visit our Website and our other websites that display a link to this Policy; when you receive communications from us, including any email, text, chatbot, and other messages; and when visit our locations and use our products and services. This Policy applies only to information collected by us or on our behalf. It does not apply to information collected by any third party, including personal information collected through any application or content (including advertising) that may link to or be accessible from or through the Website (for instance, where you follow links to third party websites over which we have no control).

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Please read this Policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Website. By accessing or using this Website, you agree to this Policy. This Policy may change from time to time (see Changes to Our Privacy Policy). Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

Children Under the Age of 16

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Our Website is not intended for children under 16 years of age. No one under age 16 may provide any personal information to or on the Website. We do not knowingly collect personal information from children under 16. If you are under 16, do not use or provide any information on this Website or through any of its features or provide any information about yourself to us, including your name, telephone number, or email address. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under, please contact us at privacy@skinspirit.com.

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Information We Collect About You and How We Collect It

We collect several types of information from and about users of our Website, including information:

By which you may be personally identified, such as name, email address, postal address, telephone number, birthday, account information (incl. account password), and any other personally identifiable information you choose to provide and by which we may contact you online or offline ("personal information");
That is about you but individually does not identify you, such as gender, your preferred SkinSpirit location;
About your service and purchase history; and/or
About your internet connection, the equipment you use to access our Website, and usage details.

We collect this information:

Directly from you when you provide it to us.
Automatically as you navigate through the Website. Information collected automatically may include usage details, IP addresses, and information collected through cookies, web beacons, and other tracking technologies.
From public sources, for example, Google reviews. This includes social media platforms like Facebook, X (Twitter), Instagram, and others. The Personal Data we gather may include photos, posts, likes, and your interactions with our content. For example, with your permission, where required by law, we may repost your Instagram post about our products on your own Instagram feed.
From third parties, for example, our business and marketing partners, advertising networks, and data analytics providers. This may include data licensors that supply contact details, profiles, demographics, and other data, such as information about your household, interests, educational background, booking history, and purchasing history. Some of these providers may merge data collected from visitors to our Website through cookies, pixel tags, and similar technologies with email or mailing addresses, enabling us to send you relevant marketing offers via email and direct mail.

Information You Provide to Us

The information we collect directly from you may include:

Information that you provide when you access or use the Website, fill in forms on our Website or at our locations, create an account on our Website, purchase our products, participate in a survey, participate or sign up for a promotion, activity, or event, subscribe to receive our emails or text messages, enter a contest or sweepstakes, “communicate with us through our chatbot, communicate with us via third-party social media sites (including by posting or tagging content), submit a review, request customer support, report a problem with our Website, or otherwise communicate with us.
Records and copies of your correspondence (including email addresses), if you contact us.
Your responses to surveys that we might ask you to complete.
Details of transactions you carry out through our Website or other means and of the fulfillment of your orders. This may include your contact, shipping and financial information. Our online store, Shop.SkinSpirit.com , is hosted by Shopify, a third-party payment processor that collects and processes your payment information. Your data is stored in Shopify’s records and encrypted through the Payment Card Industry Data Security Standard (PCI-DSS).
Your search queries on the Website.

Information We Collect Through Automatic Data Collection Technologies

As you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

Details of your visits to our Website, including page views, traffic data, logs, and other communication data and the resources that you access and use on the Website.
Information about your device and internet connection, including your IP address, operating system, browser type and language, browser capabilities, Internet Service Provider, and the web pages that you visit.
Your email address may also be collected automatically (without entering it on the Website) and that email address could be matched to a postal address to deliver marketing offers from SkinSpirit.

We also may use these technologies to collect information about your online activities over time and across third-party websites or other online services (behavioral tracking). Our Website does not currently respond to “Do Not Track” browser settings or similar mechanisms.

The information we collect automatically is only statistical and does not include personal information but we may maintain it or associate it with personal information we collect in other ways or receive from third parties. It helps us to improve our Website and to deliver a better and more personalized products and services, including by enabling us to:

Estimate our audience size and usage patterns.
Store information about your preferences, allowing us to customize the Website according to your individual interests.
Speed up your searches.
Recognize you when you return the Website.

The technologies we use for this automatic data collection may include:

Cookies. A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website. You can learn more about cookies at http://www.allaboutcookies.org/. For information about managing your privacy and security settings for cookies, see Choices About How We Use and Disclose Your Information.
Web Beacons. Pages of our Website or in emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixels, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).

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Third-Party Use of Cookies and Other Tracking Technologies

Some content or applications on the Website are served by third-parties, including advertisers, and networks and servers, content providers, and application providers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use our Website. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.

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We do not control these third parties' tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly. We encourage you to be aware when you leave our Website and to read the privacy statements of any other sites that may collect your personal information. For information about how you can opt out of receiving targeted advertising from many providers, see Choices About How We Use and Disclose Your Information.

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How We Use Your Information

We use information that we collect about you or that you provide to us, including any personal information:

To present our Website and its contents to you.
To provide you with information, products, or services that you request from us.
To process and complete transactions, and send you related information, including purchase confirmations and receipts.
To respond to your comments, questions, and requests and provide customer service.
To personalize our Website and your experiences with us, and to create and deliver content most relevant to you.
To communicate with you about products, services, offers, promotions, contests, sweepstakes, rewards, and events, and to provide other news and information about SkinSpirit and our select partners (unless you have opted out).
To administer our rewards program, and to process and deliver contest or sweepstakes entries and prizes.
To monitor and analyze statistics, trends, usage, and activities in connection with our Website, and to learn more about your interactions with us, your shopping preferences, and to improve your shopping experience;
To detect, investigate and prevent fraudulent transactions, security incidents and other malicious, deceptive, fraudulent, or illegal activity and help protect the rights and property of SkinSpirit and others.
To provide content, features, and/or advertisements that match your interests and preferences or otherwise customize your experience on our Website.
To link or combine with other information we receive from third parties to help understand your needs and provide you with better service.
To personalize the targeted advertisements you see on third-party platforms and websites (unless you have opted out).
To share text (SMS) messages with you to acknowledge your birthday, provide personalized customer experience, tailor our advertising to you, and to promote our business.
To identify you as a user in our system in order to respond to your questions, requests, comments or requests for assistance.
To comply with legal and financial obligations where required.
In any other way we may describe when you provide the information.
For any other purpose with your consent.

We may also use your information to contact you about our own and third-parties' goods and services that may be of interest to you. If you do not want us to use your information in this way, please send an email stating your request to privacy@skinspirit.com. For more information, see Choices About How We Use and Disclose Your Information.

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We may use the information we have collected from you to enable us to display advertisements to our advertisers' target audiences. Even though we do not disclose your personal information for these purposes without your consent, if you click on or otherwise interact with an advertisement, the advertiser may assume that you meet its target criteria.

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Disclosure of Your Information

We may disclose aggregated information about our users, and information that does not identify any individual, without restriction. We may disclose personal information that we collect or you provide, as described in this Policy:

To our subsidiaries and affiliates.
To contractors, service providers, and other third parties rendering services to us or on our behalf, including operating and maintaining our websites, taking orders, sending postal mail and email, removing repetitive information from customer lists, analyzing data, providing marketing services, administering customer surveys, processing credit card payments, and providing customer service.
To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of the Company’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by the Company about users of our Website, products, and/or services is among the assets transferred.
To third parties to market their products or services to you if you have not opted out of these disclosures. For more information, see Choices About How We Use and Disclose Your Information.
When you sign up for and participate in the interactive areas of our Website, certain information about you may be displayed publicly, such as your name, photos, and any other information you choose to provide.
To fulfill the purpose for which you provide it.
For any other purpose disclosed by us when you provide the information.
With your consent.

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We may also disclose your personal information:

To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
To enforce or apply our Terms of Use and other agreements, including for billing and collection purposes.
If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of the Company, our customers, or others.

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Service Provider Use of Your Personal Information

Our service providers may collect, use, maintain, and disclose your personal information, and in such cases, they do so in accordance with their privacy policies, not ours. These service providers include, but are not limited to, the following:

Data analytics providers (e.g., Google Analytics, HubSpot, WebFX (MCFX), Shopify, etc.).
Marketing service providers (e.g., Meta, Google Ads, Shopify, etc.)
Other service providers (Claritas, Zenoti, Comma8, SmartBug, etc.)

Short Messaging System (SMS) Policy

This section details how we handle information you provide through our SMS program:

Use of Information: We use your information to send mobile messages and respond to your inquiries as necessary. This may involve sharing your information with platform providers, phone companies, and other vendors who assist in message delivery.
Protection of Information: We do not sell, rent, loan, trade, lease, or otherwise transfer for profit any phone numbers or customer information collected through the SMS program to any third party.
Consent: Consent to receive automated marketing text messages is not a condition of any purchase.
Opt-Out: You can opt out of receiving further text messages via the messaging service by responding to any of our text messages with any of the following replies: STOP, END, CANCEL, UNSUBSCRIBE, or QUIT.

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This SMS policy is strictly limited to our SMS program and does not affect any other aspects of this Privacy Policy that may govern your relationship with us in other contexts.

Choices About How We Use and Disclose Your Information

We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:

Tracking Technologies and Advertising. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of this Website may then be inaccessible or not function properly. You can also learn more about interest-based ads and opt out of having your web browsing information used for behavioral advertising purposes by companies that participate in the Digital Advertising Alliance by visiting www.aboutads.info/choices.
Disclosure of Your Information for Third-Party Advertising. If you do not want us to share your personal information with unaffiliated or non-agent third parties for promotional purposes, you can opt-out by sending an email stating your request to privacy@skinspirit.com.
Promotional Offers from the Company. If you do not wish to have your contact information used by the Company to promote our own or third parties' products or services, you can opt-out by sending an email stating your request to privacy@skinspirit.com, choosing the opt-out option in your account settings, or following the opt-out directions at the bottom of our promotional emails.
Targeted Advertising. If you do not want us to use information that we collect or that you provide to us to deliver advertisements according to our advertisers' target-audience preferences, you can opt-out by sending an email stating your request to privacy@skinspirit.com.

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We do not control third parties' collection or use of your information to serve interest-based advertising. However these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt out of receiving targeted ads from members of the Network Advertising Initiative ("NAI") on the NAI's website.

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Residents of certain states, such as California, Colorado, Virginia, and Utah may have additional personal information rights and choices. Please see Your State Privacy Rights for more information.

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Accessing and Correcting Your Information

You may send us an email at privacy@skinspirit.com to request access to, correct or delete any personal information that you have provided to us. We cannot delete your personal information except by also deleting your user account. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

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Information provided by you directly to one of our service providers is governed by their respective privacy policies and any other applicable documents.

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Residents of certain states may have additional personal information rights and choices. Please see Your State Privacy Rights for more information.

Your State Privacy Rights

State consumer privacy laws may provide their residents with additional rights regarding our use of their personal information. To learn more about California residents' privacy rights, visit our Privacy Policy for California Residents.

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Colorado, Maryland, Minnesota, New Jersey, Oregon, Tennessee, Texas, Utah and Virginia, each provide (now or in the future) their state residents with rights to:

Confirm whether we process their personal information.
Access and delete certain personal information.
Correct inaccuracies in their personal information, considering the information's nature processing purpose (excluding Utah).
Data portability.
Opt-out of personal data processing for targeted advertising and sales.
Opt-out of profiling in furtherance of decisions that produce legal or similarly significant effects (excluding Utah).

The exact scope of these rights may vary by state. To exercise any of these rights please send an email stating your request to privacy@skinspirit.com.

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Some states, such as Colorado and Virginia, allow residents to appeal a decision regarding a consumer rights request. In order to do so, please send your appeals request to privacy@skinspirit.com. Once you have submitted a request, we will acknowledge receipt of your request and advise you how long we expect it will take to respond if we are able to verify your identity. Also, we may ask you to describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it. Making a verifiable consumer request does not require you to create an account with us. We will only use personal information provided in a verifiable consumer request to verify the requestor's identity or authority to make the request. We commit to respond to a verifiable consumer request within 45 days of its receipt. If we require more time (up to a total of ninety (90) days), we will inform you of the reason and extension period in writing.

Nevada provides its residents with a limited right to opt-out of certain personal information sales. Residents who wish to exercise this sale opt-out right may send an email stating their request to privacy@skinspirit.com.

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Data Security

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. However, the safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

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Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to us. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.

Changes to Our Privacy Policy

We post any changes we make to this Policy on our Website. If we make material changes to how we treat our users' personal information, we will notify you by email and/or through a notice on the Website home page. The date the Policy was last revised is identified at the top of the page. You are responsible for periodically visiting our Website and this Policy to check for any changes.

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Contact Information

If you have any questions or concerns regarding the policies and practices described in this Privacy Policy, you may contact us:

By email: privacy@skinspirit.com
By phone number: 650-324-9600

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